Zammad Hosting: Professional Helpdesk Infrastructure for Your Requirements

In modern customer support and IT service management, a powerful and reliable helpdesk system is essential.

With our specialized hosting service, we support you in operating your entire Zammad infrastructure - from the database to the fully configured helpdesk application.

Why Specialized Zammad Hosting?

Operating a professional helpdesk system requires an optimally configured server environment and continuous maintenance.

Through our independent hosting model, we can tailor the infrastructure exactly to your requirements and operate it with the cloud provider of your choice or in German data centers.

Cost Advantage: Unlike SaaS variants where costs increase with the number of users, our hosting fees are independent of seat count. You only pay for the actually required server resources.

Components of Our Zammad Hosting Service

Zammad Application Server

• Installation and configuration of the latest Zammad version

• Optimized Ruby on Rails environment for best performance

• Nginx/Apache web server configuration

• SSL/TLS encryption and security configuration

• Scalable multi-server architecture when needed

Database Management

• PostgreSQL or MySQL/MariaDB hosting as required

• Optimized database settings for Zammad

• Regular maintenance and performance optimization

• Automated backups and point-in-time recovery

• Monitoring of database performance and utilization

Email Integration

• Configuration of email channels (IMAP/POP3/SMTP)

• Setup of email routing and filtering

• Integration with existing email systems

• Spam protection and email security

• Bounce management and delivery monitoring

Elasticsearch Integration

• Installation and configuration of Elasticsearch

• Optimization for fast ticket search

• Index management and performance tuning

• Monitoring of search performance

• Backup of search indices

Chat and Telephony

• Setup of Zammad chat system

• Integration of VoIP systems

• Configuration of CTI (Computer Telephony Integration)

• Webhook integration for external systems

• API configuration for third-party tools

Monitoring and Maintenance

• 24/7 monitoring of all system components

• Performance monitoring and load analysis

• Proactive problem detection

• Automated backup validation

• Regular maintenance windows and updates

Security and Data Protection

• GDPR-compliant hosting in Germany possible

• Encrypted data transmission (HTTPS/TLS)

• Regular security updates

• Access controls and audit logging

• Documented security processes

Support and Consulting

• Technical support for all components

• Consultation on system architecture

• Support with Zammad configuration

• Performance optimization

• Migration of existing helpdesk systems

FAQ for Zammad Hosting

What does hosting a Zammad infrastructure cost?

The costs consist of two components: the direct hosting costs of the chosen cloud provider and our management and support services.

The exact costs depend on your specific resource requirements, the number of expected tickets, storage needs, and the desired support level. Our pure management fee starts at €75/month per instance/server.

Important Cost Advantage: Unlike SaaS solutions, you don't pay per-user fees with our hosting model. Whether you have 10 or 1000 agents - the hosting costs remain the same.

Which Zammad versions are supported?

We support the current Zammad LTS version as well as the latest release version. We ensure regular updates and a smooth migration path for existing systems.

Older versions are also possible when needed.

How is the helpdesk system's performance optimized?

Through a combination of optimized application and database configuration, caching strategies, and regular monitoring. We continuously adjust the settings to your specific usage patterns.

Can custom modifications and integrations be implemented?

Yes, we support the integration of custom modifications, webhooks, and API integrations. We pay attention to compatibility and performance aspects as well as update safety.

What does the backup concept look like?

We implement a multi-tier backup concept with daily full backups, incremental backups, and point-in-time recovery options. The backup retention is configured according to your requirements.

Is hosting in Germany possible?

Yes, we can operate the complete system in German data centers and thus fulfill all GDPR requirements. The choice of hosting location is up to you.

How does migration from an existing system work?

We support you in migrating from existing helpdesk systems or Zammad installations. This includes data transfer, configuration migration, and extensive testing before going live.

Conclusion

Professional Zammad hosting requires expertise in various areas - from Ruby on Rails administration to email server management.

As an independent managed service provider, we support you in building and operating your helpdesk infrastructure. Through our experience in support systems and server management, we ensure reliable and high-performance operation of your Zammad environment.

The decisive advantage: While SaaS providers charge per agent, with our hosting model you only pay for the actually required server resources - regardless of the number of your support staff.

Interested?

Contact us for a non-binding consultation about your Zammad hosting project!